Technical Assistant Center
Technical Support Center is one of the best in Russia and CIS countries both in personnel quantity and competence level. Four operators having CCNA certificates are on duty for 24 hours a day and 365 days a year. Nine field engineers provide guarantee and service maintenance at the customers’ installation sites.
CCIE Experts Team is able for any strategic networking solutions. Two experts, who had undergone additional ANSPP certification (Advanced Network Services Partner Program), provide AMT Group’s customers with pro-active support.
Special software system guarantees registration and escalation of requests. Intelligent database acquired for years of commercial service provisioning of technical support allows essentially decrease time of localization and solving customers’ IT- infrastructures problems. Every year high level of services is confirmed by auditing firms.